I got right to end before my credit card payment timed out, no tickets or charge on my card...yet why do I get the feeling it will reject me for "barcode already used"  tomorrow at 1pm...

17 minutes ago, JV7 said:

I didn't even know these oulets existed anymore... May I ask where you went ?

Bellerive Oval, but see here for outlets http://premier.ticketek.com.au/Content/Outlets/agency.aspx

1 hour ago, george_on_the_outer said:

So when those 16K allocations are taken up by 8k members and a guest each, that means only 8k of our membership of 45K get a chance.  Surely the club would want 16k of members to get a seat? 

And perhaps the people who sign up for 3 game memberships at the end of the season should be lower priority than those who have been full members for years. 

You wouldn’t be eligible to get priority access with those 3 game memberships I don’t think. Even normal memberships are not included I think you have to have a certain level of membership to be eligible.

I think this is why we need to put the barcodes in, so the system can tell if you have an eligible membership for pre sale ticket allocation. 

Perhaps someone on here with a 3 game or interstate membership can confirm? I don’t know anyone who doesn’t have a high tiered level of membership so can’t be 100% sure, but I know that’s how it works with other clubs. 

1 hour ago, Reality Bus said:

I strongly urge anyone to try a Ticketek outlet tomorrow if they can.

After struggling like everyone else online, I went to my local outlet. The operator showed me his screen and could see every seat that was in somebody’s cart, and unable to be sold. I also saw Ticketek trying to reboot, suspending sales, and every seat in the G becoming unavailable. 

5 mins after the reboot, we secured seats for a group of 9, all seated together.

Did you need your physical membership card to make the purchase or were they happy to take down the barcodes? 

1 minute ago, Jaded said:

Did you need your physical membership card to make the purchase or were they happy to take down the barcodes? 

Happy for me just to quote barcodes

1 minute ago, Reality Bus said:

Happy for me just to quote barcodes

Awesome. Back up plan sorted. 

If I hear there are any issues with the Richmond hawthorn sales earlier in the day, I’m deploying my dad to go to an outlet and get them in person... like it’s 1998. 

What I saw today was not just a load problem. That site had about 3 different bugs going on. The load problem manifested in the massively long wait times to just get into the site.

Besides that. Firstly,  the wait page kept crashing and having to be reloaded. Secondly, once you were in and got to the purchase selection I couldn't actually buy anything. No matter what category or area I kept getting the message that not enough tickets were available even though it accepted my member barcode I could not select even one ticket. Thirdly, people who actually were able to select tickets were reporting being unable to check or send pay. They were bound back to the start with no tickets. 

Ticketek are the biggest bunch of IT amateurs I have ever seen. The only area they appear competent on is lying and ass covering. Their product is nothing but a slightly specialized shopping site. A child could code it and scaling it should be simple for virtually any number of buyers. This should not be happening even once much less year after year.

33 minutes ago, SFebes said:

I think this could be a disaster. I already had tickets to all finals but tried today for a friend, had the drama of it timing me out but it deducted my credit card, now tonight I get an email saying I have an extra 2 tickets, 4 in total, when I only chose 2 and was only allowed 2. WTF?!

Unbelievable, it’s not reassuring at all when the page times out but your card still gets charged. Fail all round. 

Edited August 28, 20186 yr by layzie

32 minutes ago, SFebes said:

I think this could be a disaster. I already had tickets to all finals but tried today for a friend, had the drama of it timing me out but it deducted my credit card, now tonight I get an email saying I have an extra 2 tickets, 4 in total, when I only chose 2 and was only allowed 2. WTF?!

I have the same situation.  Now i have to waste time trying to get a refund.

1 hour ago, Reality Bus said:

I strongly urge anyone to try a Ticketek outlet tomorrow if they can.

After struggling like everyone else online, I went to my local outlet. The operator showed me his screen and could see every seat that was in somebody’s cart, and unable to be sold. I also saw Ticketek trying to reboot, suspending sales, and every seat in the G becoming unavailable. 

5 mins after the reboot, we secured seats for a group of 9, all seated together.

 I second the above if anyone has time to do a dash to an outlet. For anyone from the northern suburbs of Melbourne or surrounding areas I highly recommend the Craigieburn outlet. I was told the Greensborough outlet receives too much traffic. 

The lady at Craigieburn ticketek is extremely competent. She opened up at 7:30am to let us in the store and gave us a number (raffle ticket) in the order we arrived. She then asked for our phone number that’s linked to our ticketek account and left that page on her screen for when we returned at 9:00am. 

I was 15th in line and got to her by 9:30-9:40 and because of all the earlier recorded details all she needed to do was scan all the memberships and enter the category. 5 minutes  later all 8 of us had seats together. I also tried online while waiting my turn and had the same trouble as most. 

I was just fortunate enough to have the morning off to attempt a double play. Hope it works out for all involved tomorrow.

1 hour ago, Dr. Gonzo said:

Jump on again tomorrow OD I think you'll find you'll have better luck.

The trouble is Dr I set aside Tuesday and Wednesday I now have a full book so getting onto a computer or my laptop will prove difficult especially if there is a long delay in the process.

I think I am conditioned to not going now.

This club has been screwing me over for decades ( yes I know this not the fault of the MFC ) but I am now conditioned to disappointment. 

I think I am just tired of the bloody AFL and their incompetence. 

6 minutes ago, old dee said:

The trouble is Dr I set aside Tuesday and Wednesday I now have a full book so getting onto a computer or my laptop will prove difficult especially if there is a long delay in the process.

I think I am conditioned to not going now.

This club has been screwing me over for decades ( yes I know this not the fault of the MFC ) but I am now conditioned to disappointment. 

I think I am just tired of the bloody AFL and their incompetence. 

Man that absolutely sucks. The AFL has failed everyone here. 

Please don’t give up though, you should be there! 

Start a petition - make Gill and the board of the AFL wait in queue on finals day for as long as the average fan has to wait. 2 hours standing should focus their attention.

So if there were 200000 tickets sold at $7.50 handling fee, that’s $1.5 Mio in revenue.  Nice earner for a bunch of incompetent gits.  Maybe Gill’s au pair runs it?

a shameful mess.  The club has messaged as best it can and gets all possible credit in the circumstances.  The AFL and Ticketek are a disgrace.  3.5 hours wasted today.  If I don’t get a ticket tomorrow, I will seriously go postal.

What are the realistic prices of 4 tickets that aren’t in the heavens?

Edited August 28, 20186 yr by Cassiew

2 minutes ago, Cassiew said:

What are the realistic prices of 4 tickets that aren’t in the heavens?

About $70-$100 per ticket. I'd say a lot of these seats will be snapped up by members though so if you're looking at general admission you will probably be in the heavens 

17 minutes ago, GCDee said:

About $70-$100 per ticket. I'd say a lot of these seats will be snapped up by members though so if you're looking at general admission you will probably be in the heavens 

I have to go GA as I can’t get my brothers and father on membership and we want to sit together. Dad will get senior citizens discount though.

I mean I want sit somewhere I can see without binoculars, but I don’t want to freeze my boobs off either.

$70!? That’s criminal. I guess I know what dad’s Father’s Day present is.

Edited August 28, 20186 yr by Cassiew

I've read all thru this thread and it is really sad that much of the excitement on here a few days ago has morphed into anger and frustration.   I said to a friend on Monday evening - it felt like waiting for Santa when I was a kid and just couldn't wait for Ticketek to open at 9.00!

Yesterday at 9.00 I went thru the same angst on-line, experienced by others.  At 9.30 I went to the closest Ticketek outlet (and was 81st in the queue).  Stood there until 1.30pm!!!  The worst part was having to listen to Tiger idiots who kept playing their theme song on their phones.  Very grating, indeed!

Came home disillusioned and disappointed.  Will go back there today.  Have a new queue spot #21.  Hopefully I get a reasonable seat as one in the nosebleed section isn't really an option.

To think we waited 12 years to get to finals and within a few days that initial joy has been taken from us.  Hopefully, we all get the tickets we prefer and the happiness comes back for at least week or two.

Edited August 28, 20186 yr by Lucifer's Hero

8 hours ago, old dee said:

The trouble is Dr I set aside Tuesday and Wednesday I now have a full book so getting onto a computer or my laptop will prove difficult especially if there is a long delay in the process.

I think I am conditioned to not going now.

This club has been screwing me over for decades ( yes I know this not the fault of the MFC ) but I am now conditioned to disappointment. 

I think I am just tired of the bloody AFL and their incompetence. 

Fair enough od I couldn't imagine not going and I've faced this incompetence from ticketek before trying to buy tickets to finals and even H&A games as an AFL member. Just saying once the tickets go back on sale today there shouldn't be any issues and you should know within 10-15 minutes (or sooner) if you're going to get tickets or not. Good luck.

1 hour ago, Cassiew said:

I have to go GA as I can’t get my brothers and father on membership and we want to sit together. Dad will get senior citizens discount though.

I mean I want sit somewhere I can see without binoculars, but I don’t want to freeze my boobs off either.

$70!? That’s criminal. I guess I know what dad’s Father’s Day present is.

Level 4 isnt bad at all. Dont know why everyone thinks so. If im by myself during the H&A season, I oftern sit up there close to Punt Rd goals.

 

In all honesty, it might be take what you can get once GA goes on sale.

 

10 hours ago, layzie said:

Unbelievable, it’s not reassuring at all when the page times out but your card still gets charged. Fail all round. 

 

The thing is, I still don't know where I sit. I only got charged for 2 tickets, received 4 and didn't receive confirmation at the time, but got an email last night. So I don't know if I have 0, 2 or 4 tickets yet. If they give me 4 for the price of 2 I'll take them, not my fault.

What I don't understand is, if what I read is true, how can they sell 200,000 tickets when the ground capacity is ~100,000?

I know Gill and the AFL are easy targets for most f*** ups, bit in this case it's actually a deal between Ticketek and the MCG trust. The AFL have nothing to do with the deal (though they do reap the profits), the MCG and Ticketek are answerable for what went wrong. The WA game was sold through a different agency and apparently went smoothly. Time to ditch Ticketek 

11 hours ago, SFebes said:

I think this could be a disaster. I already had tickets to all finals but tried today for a friend, had the drama of it timing me out but it deducted my credit card, now tonight I get an email saying I have an extra 2 tickets, 4 in total, when I only chose 2 and was only allowed 2. WTF?!

By this action they are guaranteeing a sell out crowd.

Just now, Moonshadow said:

I know Gill and the AFL are easy targets for most f*** ups, bit in this case it's actually a deal between Ticketek and the MCG trust. The AFL have nothing to do with the deal (though they do reap the profits), the MCG and Ticketek are answerable for what went wrong. The WA game was sold through a different agency and apparently went smoothly. Time to ditch Ticketek 

Travis Auld on SEN was interviewed a short time ago and I heard the same. Basically said the blame falls on the MCG/MCC. Are they simply at fault because the chose a ticket provider that couldn’t handle the online traffic?

Who actually schedules the release days and time for tickets? Is it the stadiums?

The West Coast game sold 50,000 tickets without a hitch in two hours via Ticketmaster. 

Although I agree this has been terrible and poor from all involved, as well as a super stressful process. Everyone has to try again today and buy a ticket and go support the club. We can’t let this stuff up ruin the enthusiasm that we have for the club and must keeping supporting it.

This will be the only the second final I’ve been to and I couldn’t be more excited. We will smash Geelong and show everyone we mean business this finals series.

GO DEMONSS!