Club communication fail

[Flower Magic 776]

Going to Canberra at Easter for the GWS game. Accommodation booked and paid for. Car serviced and ready to go. Regularly checking the Ticketmaster site for game tickets. Call from my sister this morning to tell me that tickets had been on sale since last Thursday! She discovered this on the GWS website. Followed the GWS links to find only limited seats remaining, but thankfully snagged some (at $68 each!). Follow up searches revealed that there was access to tickets through the MFC site, but not on the Ticketmaster site.

This raises a few questions for me. Firstly, I thought ticket sales for each round were scheduled to begin at 9.00am on the Monday preceding each round, not on a Thursday four days earlier. Secondly, why were MFC members not notified by email that tickets were on sale, particularly if they were not going to be available from Ticketmaster? Thirdly, why are tickets so expensive? My seats are "Category 2", so not even the "best" available. Smells like a rip off to me. But I guess that I should be glad that I obtained tickets at all given the lack of communication from the club.

[Lord Nev 13,512]

The club posted info about this on 11th March.

Round 3 - GWS Giants v Melbourne - Manuka Oval

Away member pre-sale opens 9am on Thursday 25 March via Ticketek.

Tickets will then open to the public at 12:00pm the same day.

Member Ticketing Info

 

[Diamond_Jim 12,629]

Given that it is an Easter Sunday game I wouldn't think the crowd would be huge by any means.

It has a seating capacity of 13.5k and another 2k standing (if allowed) and the ACT allows 100% capacity

[Flower Magic 776]

59 minutes ago, Lord Nev said:

The club posted info about this on 11th March.

Round 3 - GWS Giants v Melbourne - Manuka Oval

Away member pre-sale opens 9am on Thursday 25 March via Ticketek.

Tickets will then open to the public at 12:00pm the same day.

Member Ticketing Info

 

Posted where? I'm complaining about the lack of email notification. And why are some games only on Ticketmaster and some only on Ticketek? - very confusing IMHO.

Edited March 28, 2021 by Flower Magic
Additional question.

[Mickey 4,744]

I got an email for my daughter's membership. Two in fact; one saying they were on sale and one saying the early access was delayed.

Not sure why she got one and others didn't.

Edit: now I think of it, the email may have been for 'local' supporters I.e. Canberra and NSW based.

Edited March 28, 2021 by Mickey

[Flower Magic 776]

3 minutes ago, Mickey said:

I got an email for my daughter's membership. Two in fact; one saying they were on sale and one saying the early access was delayed.

Not sure why she got one and others didn't.

Edit: now I think of it, the email may have been for 'local' supporters I.e. Canberra and NSW based.

My sister is a Canberra member and received no such emails.

[drysdale demon 4,837]

22 minutes ago, Flower Magic said:

And why are some games only on Ticketmaster and some only on Ticketek? - very confusing IMHO.

That has nothing to do with the clubs, it's out of their control.

[Mickey 4,744]

20 minutes ago, Flower Magic said:

My sister is a Canberra member and received no such emails.

Hmm. Not sure then, because I definitely got two emails.

[Little Goffy 14,661]

I'm just irritated that the Canberra game is at 6pm.

First - why would you schedule a game in Canberra in March for dusk?  Temperatures will drop 3 degrees a quarter!

Second - anyone traveling to Canberra from Sydney (let alone further away) will have to line up accommodation overnight unless they want to be pushing past midnight to get home and it is entirely impossible without your own car.

Ah well, I guess they just figured it would be a game for Canberra locals to go to with not much capacity beyond that given the Covid limitations.

[Sir Why You Little 37,195]

3 minutes ago, Little Goffy said:

I'm just irritated that the Canberra game is at 6pm.

First - why would you schedule a game in Canberra in March for dusk?  Temperatures will drop 3 degrees a quarter!

Second - anyone traveling to Canberra from Sydney (let alone further away) will have to line up accommodation overnight unless they want to be pushing past midnight to get home and it is entirely impossible without your own car.

Ah well, I guess they just figured it would be a game for Canberra locals to go to with not much capacity beyond that given the Covid limitations.

Foxtel Audience 

Who actually turns up is irrelevent 

[Lord Nev 13,512]

1 hour ago, Flower Magic said:

Posted where? I'm complaining about the lack of email notification. And why are some games only on Ticketmaster and some only on Ticketek? - very confusing IMHO.

Was posted on the website, the link was in my reply to you. Given the amount of groundwork you put in with booking accommodation, servicing your car etc, it doesn't seem too crazy to perhaps jump on the club website or google info about tickets while doing all that, bit unfair to put it all on the club for not doing everything for you.

By the sounds of it, they've sent an EDM to the NSW/ACT member database rather than everyone. Potentially this is due to lack of available tickets as well as maybe not encouraging people to travel interstate given the unpredictable situation around borders right now (just ask the Lions).

Everyone seems pretty quick to jump on the club about anything and everything in this area when often there's info already available online. With the cuts to club staff maybe we need to change our expectaions around how much we need to organize ourselves.

[hardtack 10,654]

1 hour ago, Flower Magic said:

My sister is a Canberra member and received no such emails.

I’m a Sydney member and DID get two emails last Wednesday for my son and myself. Are you a member?

 

[Flower Magic 776]

9 minutes ago, Lord Nev said:

Was posted on the website, the link was in my reply to you. Given the amount of groundwork you put in with booking accommodation, servicing your car etc, it doesn't seem too crazy to perhaps jump on the club website or google info about tickets while doing all that, bit unfair to put it all on the club for not doing everything for you.

By the sounds of it, they've sent an EDM to the NSW/ACT member database rather than everyone. Potentially this is due to lack of available tickets as well as maybe not encouraging people to travel interstate given the unpredictable situation around borders right now (just ask the Lions).

Everyone seems pretty quick to jump on the club about anything and everything in this area when often there's info already available online. With the cuts to club staff maybe we need to change our expectaions around how much we need to organize ourselves.

Fair comment but do you agree that previous advice was that tickets would go on sale from the Monday before each round? Given that advice, why would I be googling for tickets at any time before that? 

[whatwhat say what 22,976]

Just now, Flower Magic said:

Fair comment but do you agree that previous advice was that tickets would go on sale from the Monday before each round? Given that advice, why would I be googling for tickets at any time before that? 

that was the messaging from the afl wrt to victorian ticket sales

i got the manuka email blast too (and now after last night really wish i'd bought a ticket and driven up haha)

[Flower Magic 776]

1 minute ago, hardtack said:

I’m a Sydney member and DID get two emails last Wednesday for my son and myself. Are you a member?

 

We are MCC/MFC members so I suspect someone forgot to include this (substantial) category of members in the mailout!

[daisycutter 29,756]

2 minutes ago, Flower Magic said:

We are MCC/MFC members so I suspect someone forgot to include this (substantial) category of members in the mailout!

you should send an email to club outlining your situation

[old dee 23,880]

1 hour ago, Sir Why You Little said:

Foxtel Audience 

Who actually turns up is irrelevent 

Sad but true. It is 100% about what media wants.

[Lord Nev 13,512]

8 minutes ago, Flower Magic said:

Fair comment but do you agree that previous advice was that tickets would go on sale from the Monday before each round? Given that advice, why would I be googling for tickets at any time before that? 

Yeah that's a fair point mate I can see how that's the impression you would have. The club did put out info though via the website and sounds like a few emails to specific databases. I guess what I'm saying is; post-COVID, staff reductions, ever changing restrictions etc it's a bit of a new world for footy-going and we might have to all be more proactive than we have in the past just to get to games.

[Flower Magic 776]

9 minutes ago, daisycutter said:

you should send an email to club outlining your situation

Don't worry, I will! After no games last year, I want to go to every game this year, including interstate games. Can't afford to be left out of the loop re tickets!

[Dr. Gonzo 24,356]

2 hours ago, Flower Magic said:

Posted where? I'm complaining about the lack of email notification. And why are some games only on Ticketmaster and some only on Ticketek? - very confusing IMHO.

Stadiums have their own deals with the ticketing agencies. So anything MCG is Ticketek and anything Docklands is Ticketmaster (or vice versa - I'm confused...)

I assume it's similar interstate, scg may be Ticketek and Manuka Ticketmaster

[Kumamoto_Ken 1,531]

4 hours ago, Flower Magic said:

My sister is a Canberra member and received no such emails.

That is strange. Canberra-based member here and as a few others have posted we got an email barrage about ticketing.

[Flower Magic 776]

1 hour ago, Kumamoto_Ken said:

That is strange. Canberra-based member here and as a few others have posted we got an email barrage about ticketing.

I think it's because she's an MCC/MFC member.

[La Dee-vina Comedia 16,910]

20 hours ago, Little Goffy said:

I'm just irritated that the Canberra game is at 6pm.

First - why would you schedule a game in Canberra in March for dusk?  Temperatures will drop 3 degrees a quarter!

Second - anyone traveling to Canberra from Sydney (let alone further away) will have to line up accommodation overnight unless they want to be pushing past midnight to get home and it is entirely impossible without your own car.

Ah well, I guess they just figured it would be a game for Canberra locals to go to with not much capacity beyond that given the Covid limitations.

A cynic might suggest that it's been planned this way to boost accommodation sales in Canberra. I'm not that cynical, though. I agree with SWYL that the timing is likely to be Foxtel driven.

[Superunknown 4,225]

22 hours ago, Flower Magic said:

Posted where? I'm complaining about the lack of email notification. And why are some games only on Ticketmaster and some only on Ticketek? - very confusing IMHO.

True dat. If you're not in my inbox, you don't exist.

Email EDMs are so easy to get right.