I have a relative who is a MCC member that I persuaded to take a dual membership. He told me that there has been no acknowledgement from the Club and that he had just received an email from the MCC informing him that the details of his MFC Membership would not reach the Club until mid November due to to COVID 19. This is over 6 months down the track. I am not sure where the fault lies but it is clearly unacceptable. Needless to say he told me he won’t be renewing next year.

Sounds like that is the MCC stuffing up. They like dual members to pay them for both memberships. I choose to pay the MFC part direct to the MFC.

25 minutes ago, chook fowler said:

I have a relative who is a MCC member that I persuaded to take a dual membership. He told me that there has been no acknowledgement from the Club and that he had just received an email from the MCC informing him that the details of his MFC Membership would not reach the Club until mid November due to to COVID 19. This is over 6 months down the track. I am not sure where the fault lies but it is clearly unacceptable. Needless to say he told me he won’t be renewing next year.

Something has gone wrong there clearly. Sounds like its more on the MCC than the MFC. I couldnt help but think though if your relative needed to be persuaded and was so easily offended in these crazy Covid times then maybe they weren't a keeper anyway?  I put heaps of work into a friend of mine getting a membership in 2018 and despite the enormous buzz of that year  he didnt renew citing this reason or that. 

Have a feeling it’s both sides of the coin not having staff working after being stood down due to covid impacts. I for one know most of MFC admin are not working. 

They were hopeless with mine last year as well.

I had to ring the club and provide them with the payment receipt. They said nothing had been received and they’d “follow it up”. Didn’t  hear back from them so rang the MCC and it was fixed within a day.

Problem lies with the football club.

2 minutes ago, Beetle said:

They were hopeless with mine last year as well.

I had to ring the club and provide them with the payment receipt. They said nothing had been received and they’d “follow it up”. Didn’t  hear back from them so rang the MCC and it was fixed within a day.

Problem lies with the football club.

had the same experience 

3 minutes ago, Beetle said:

They were hopeless with mine last year as well.

I had to ring the club and provide them with the payment receipt. They said nothing had been received and they’d “follow it up”. Didn’t  hear back from them so rang the MCC and it was fixed within a day.

Problem lies with the football club.

i agree it is really poor. The COVID defence doesn't stack up - most administration is done from home.

I signed my son up for the first time as a MFC member in 2019. He only went to a couple of games that year as night games were not an option and he didn't have a reserved seat. We were on the fence about renewing, and then Covid happened.

Not once in 2020 were we contacted about renewing his membership, not even with a form email targeting lapsed members.

1 hour ago, pitmaster said:

Sounds like that is the MCC stuffing up. They like dual members to pay them for both memberships. I choose to pay the MFC part direct to the MFC.

Me also and if you try to contact MCC you get a message that the office is closed due to covid.

Yes i got the MCC email. Seems a bit strange, but who knows what is happening in 2020. 
the MFC will get their payment in November, as long as it happens before 2021 i won’t be blaming people 

1 hour ago, pitmaster said:

Sounds like that is the MCC stuffing up. They like dual members to pay them for both memberships. I choose to pay the MFC part direct to the MFC.

this is what I do too, never had an issue.

 

1 minute ago, loges said:

Me also and if you try to contact MCC you get a message that the office is closed due to covid.

I think that’s the answer

Simple solution, ditch the MCC membership and just take out a MFC membership.

I received the dual MCC/MFC email yesterday too. 

I also nominated a newborn for MCC membership in July and had since received no acknowledgement or payment deduction and so rang about two weeks ago to see if they had even got it.

I did get an apology and was told that due to Covid and lack of available staff, processing for all new nominations had not yet been processed but will be done in the coming weeks. I was told it will be backdated to the date on the form. 

This delay no doubt filters into other membership areas as well. 

I guess essential duties or a snail’s pace only at this stage. 

 

 

 

Edited October 13, 20204 yr by Key Deefender

Jeez, isn't Membership supposed to be core business for a CLUB, which I think is in the name of both organisations?! G.Pert has certainly made a big thing of it in COVID-20! Has anyone emailed Pert directly on this?

(I'm not affected; financial constraints many years ago meant I had to choose and I went the 'DrysdaleD path'?...)

I tried to renew directly with the Club a few years ago and they said I needed to do it through the MCC as I'm a dual member. I would say that's because they want to keep track of dual members. 

We have a couple of MFC memberships and 3 MFC/MCC memberships in my household that I manage. Over the past few years three of my kids have transitioned from being part of an MFC family membership to individual MCC/MFC members

The best way to manage is to call MFC and have them manage the MCC/MFC memberships - this way you keep the years of membership, that will be useful for future finals tickets (particularly with my kids who have been MFC members since birth).

I should have said that I did this last Friday with a really helpful MFC membership officer

I think final payment for MCC membership is due in November this year. I presume they will transfer all the member renewals and payments after that date, rather than in dribs and drabs, particularly when there are no office staff.

No problems with my MCC/MFC membership- I paid it for next year the other day.  I think it was a 30% discount to cover the lack of games this year.

A combined MCC/MFC memberships can be accepted by the football Club and then forwarded to the MCC for processing. This information is then forwarded to the MCC for processing. Credit Cards are not debited by the Club but by MCC.  The list of new combined memberships are forwarded to the MFC Membership generally once a week and then the football membership process begins. This is the process in a "normal" season.

This will not be a MFC membership problem but as someone has said more likely to be a staffing issue at the MCC. I think the Club have done remarkably well with retaining Membership staff working on a part time basis throughout the season. 

Hopefully everyone gets around the Club and makes sure that there is plenty of work for them in the coming months.