Membership Renewal emails from the club...

[hardtack 10,548]

I received my MFC membership renewal advance notification emails yesterday, but instead of one email for each membership (mine and my son's), they have sent two for each, and the renewal amount stated in each email, appears to include the cost of the GF guarantee (although it doesn't state that in the email). 

A couple of things that are concerning me are:

1. If the system is sending out two emails for each membership, is it possible it could also take two payments for each membership; and
2. I had received an email in June from Tracy responding to my query about the GF Guarantee payment and whether it would be applied to next season (instead of this season), due to the [censored] that has been season 2020 (I was concerned they might consider it a 'donation', which is something we couldn't really afford).  The response in that email was: "It appears that those with a Grand Final Guarantee this year will have one credited for 2021. This information will be confirmed with renewals for 2021 when that information is sent out."  
   My concern is that the dollar amounts in the renewal emails I have just received are exactly the same as last year's, which included the GF Guarantee amount.

I have been trying to contact the club by phone, but with no success. As this is a bit frustrating, I thought I'd put this here in the hope that anyone else who may have had the same issue and may have had more success in contacting the club, could throw some light on my issue.  Thanks in advance.

[Demonland 72,230]

I also received 2 emails per membership for my family. I just assumed that it was an error but now you've got me worried that they will automatically debit twice.

I also don't recall going on the automatic renewal and the emails are saying that I will be automatically debited on the 26th of October.

I will always renew my memberships but I've never put them on automatic renewal. It is up to me when I want to be disappointed.

[Diamond_Jim 12,594]

Did the emails contain any mention of your generosity for 2020 and/or the possibility of no attendance for all or part of 2021

[sisso 2,580]

I didn't even get an email but if I log into the membership portal they seem to have already processed my membership - also no acknowledgement at all of my donation earlier in the year I wonder what is going on there... 

[poita 3,902]

I received two emails as well. I understand that clubs are finding life difficult, but I'm pretty unimpressed that the best they can offer members is a price freeze when we received zero value for money in 2020. The price rises in the past 3 - 4 years have been significant, and certainly haven't been matched by the performances on the field.

[Lord Nev 13,512]

Similar here.

Email yesterday with my name on it but was for my daughter's membership, then 2 emails today for my membership.

Bit of a mess, but to be fair to the club; they'd be operating on minimal staff on minimal hours at the moment. It also could be the fault of ticketmaster who send out the club EDMs and not the fault of the club itself.

In saying all that, it's a pretty important year to really get the memberships right.

[hardtack 10,548]

35 minutes ago, Diamond_Jim said:

Did the emails contain any mention of your generosity for 2020 and/or the possibility of no attendance for all or part of 2021

It contains the following:

 

[hardtack 10,548]

1 hour ago, Demonland said:

I also received 2 emails per membership for my family. I just assumed that it was an error but now you've got me worried that they will automatically debit twice.

I also don't recall going on the automatic renewal and the emails are saying that I will be automatically debited on the 26th of October.

I will always renew my memberships but I've never put them on automatic renewal. It is up to me when I want to be disappointed.

The thing that concerns me the most is that I was told by the club (via email) that this year’s GF Guarantee payment would be carried over to next year, but it now appears I’m being charged for it. If I could actually get through to the membership dept by phone, I could at least discuss it with them... I left a message for them to call me back, but so far, nothing.

[Ethan Tremblay 30,873]

How do you opt out of auto-renewal? I bought a few extra memberships this year to assist the club and want to revert to my normal amount for next season. 

Edit: All good, found it. 

Edited September 17, 2020 by Ethan Tremblay

[daisycutter 29,617]

2 hours ago, Demonland said:

I also received 2 emails per membership for my family. I just assumed that it was an error but now you've got me worried that they will automatically debit twice.

I also don't recall going on the automatic renewal and the emails are saying that I will be automatically debited on the 26th of October.

I will always renew my memberships but I've never put them on automatic renewal. It is up to me when I want to be disappointed.

in the past i have explicitly requested no automatic renewals, yet that is what happened to me last year too

i don't mind reminders but not auto billing

[layzie 33,854]

Yeah I got this bad boy. Little bit surprised that they are telling me $635 is going to be coming out when we have next to no idea how next season is even going to be carried out yet.Thought it made a bit better sense to delay this until Nov or Dec, think I will just do that myself. 

I did choose to go on auto renew last year for the first time, I think I will be going back to manual. I'll absolutely be renewing but I'll be choosing when. 

Edited September 17, 2020 by layzie

[buck_nekkid 5,878]

Would have been nice to get a little more recognition of our ‘donation’ from this year.  It was a bucket load of cash , and what did i see for it?  A few thank you videos?  They have missed a trick with building loyalty, especially with what they dished up on field

[Rab D Nesbitt 8,388]

Like everyone else a membership renewal notice landed in my inbox today. I only received the one email so it seems like the issues some of us are experiencing aren't across the board. I'm a trident member with an auto grand final guarantee and on auto renewal as well. They'll be taking something in the region of $71 per month from November which I think is the same as the current year. The only thing I'll be changing is from an electronic membership on my phone back to good old plastic. 

[hardtack 10,548]

5 minutes ago, Rab D Nesbitt said:

Like everyone else a membership renewal notice landed in my inbox today. I only received the one email so it seems like the issues some of us are experiencing aren't across the board. I'm a trident member with an auto grand final guarantee and on auto renewal as well. They'll be taking something in the region of $71 per month from November which I think is the same as the current year. The only thing I'll be changing is from an electronic membership on my phone back to good old plastic. 

If I were you I'd be contacting them ASAP regarding the GF Guarantee portion of your payment.  They explicitly stated to me that it would be credited to next year... but it is definitely included in the amount they are saying will be taken for my auto renewal...

[layzie 33,854]

13 minutes ago, Rab D Nesbitt said:

Like everyone else a membership renewal notice landed in my inbox today. I only received the one email so it seems like the issues some of us are experiencing aren't across the board. I'm a trident member with an auto grand final guarantee and on auto renewal as well. They'll be taking something in the region of $71 per month from November which I think is the same as the current year. The only thing I'll be changing is from an electronic membership on my phone back to good old plastic. 

I only got the one email as well but I'm also Trident. Could be Something in that.

[Rab D Nesbitt 8,388]

4 minutes ago, hardtack said:

If I were you I'd be contacting them ASAP regarding the GF Guarantee portion of your payment.  They explicitly stated to me that it would be credited to next year... but it is definitely included in the amount they are saying will be taken for my auto renewal...

That's interesting hardtack. I've no idea what proportion of the overall membership cost relates to that GF guarantee but will send them an email just to get some clarification on it. If anyone has the same membership as me (it includes away games played in Melbourne) without a GF guarantee and can let me know what they are paying then that should make it pretty clear. 

[Rab D Nesbitt 8,388]

6 minutes ago, layzie said:

I only got the one email as well but I'm also Trident. Could be Something in that.

We must both be special. 

Regarding the people that have received two emails perhaps that's how we've raised close to the $1 million we need so quickly ?

[drysdale demon 4,837]

I am a Redlegs member and I also only received the one email. As far as the GF proportion is concerned I don't really care if it is charged again.

[old dee 23,797]

44 minutes ago, layzie said:

I only got the one email as well but I'm also Trident. Could be Something in that.

I am a std member and only got one email. However if we don’t make the finals which looks to be the case I am waiting for the chairman to honour The promise of an external review of all areas of the club. I will accept just a review of the FD but it must be an external review. If this is not forthcoming I will then seriously consider my future membership. They have approx. four weeks from the game this weekend to prove to me that they are not all talk. 

[layzie 33,854]

3 minutes ago, old dee said:

I am a std member and only got one email. However if we don’t make the finals which looks to be the case I am waiting for the chairman to honour The promise of an external review of all areas of the club. I will accept just a review of the FD but it must be an external review. If this is not forthcoming I will then seriously consider my future membership. They have approx. four weeks from the game this weekend to prove to me that they are not all talk. 

Well, there goes that theory Old Dee!

I think this is fair though it would just be nice for a bit more water to go under the bridge first. 

[Dee Zephyr 19,267]

Should I be worried? I was sent 7 emails earlier for the same membership package.

Edited September 17, 2020 by Dee Zephyr

[drysdale demon 4,837]

53 minutes ago, Rab D Nesbitt said:

That's interesting hardtack. I've no idea what proportion of the overall membership cost relates to that GF guarantee but will send them an email just to get some clarification on it. If anyone has the same membership as me (it includes away games played in Melbourne) without a GF guarantee and can let me know what they are paying then that should make it pretty clear. 

The grand final guarantee is automatically included to Trident's, Premium Club, Redlegs, Legends memberships so no extra charge.

[Hellaintabadplacetobe 4,294]

1 hour ago, layzie said:

I only got the one email as well but I'm also Trident. Could be Something in that.

I'm trident and got two emails lol! 

I've been on auto renew for 15 years, but now being 6 months unemployed thanks to Covid I think I'll stop auto renew but don't necessarily want to cancel.

The opt out note in the email seems like if you cancel auto renew you cancel membership is that what it looks like to you layz? 

[Rab D Nesbitt 8,388]

4 minutes ago, drysdale demon said:

The grand final guarantee is automatically included to Trident's, Premium Club, Redlegs, Legends memberships so no extra charge.

Thanks DD. You've saved me an email. So the discount for 2021 relates to standard members that have paid for the GF guarantee to be added to their season ticket ? It makes me wonder how many supporters collectively make up those four coterie groups. Not quite enough to fill our entire GF ticket allocation it seems. 

[old dee 23,797]

19 minutes ago, layzie said:

Well, there goes that theory Old Dee!

I think this is fair though it would just be nice for a bit more water to go under the bridge first. 

Four weeks from this weekend is when you have to notify if you want to not continue your membership. They have four weeks to advise if they are going to do a review. I don’t expect it to be done by then.