Tonight is the turning point for the MFC.

[Rhino Richards 1,467]

A disgrace that the club is not writing individualised and personal emails to all supporters that write in. I understand we have limited resources, so why are we wasting time with all these extra developmental coaches, and modern sports science techniques when there should be full-time staff employed to write to supporters to comfort and assure them that everything will be alright.

They should also send them a little chocolate in read and blue foil to ease the pain. Its an outrage.

[Sir Why You Little 36,735]

Huh.

You feel an association to it?

No, i was just asking a question actually.

[AzzKikA 2,371]

Ok after reading the email again, i notice that it actually is personalised. Some is copy and paste best half is not, but i am happy nevertheless. I just hope some of the emails get read to the players as ultimately THEY were the ones to blame for that dismal display.

[45HG 1,539]

Every time someone at the club has to answer inane, repetitive letters, that's time they could be spending doing other work. And there would've been hundreds and hundreds of these to answer after Thursday night.

As far as I'm concerned, the more pre-prepared responses they have, the better.

There's also no way of being sure it's a "form letter". I'm picturing a young woman sitting at a PC, reading the same old whinge from emotional supporters over and over again. Of course she's going to copy and paste the response she gave to the last bloke three minutes ago. You guys who are writing letters aren't saying anything unique, you're just regurgitating the same thing every other supporter is saying, so I don't know why you expect a unique response.

Bang! No doubt it will be missed by those that need it.

[Jaded No More 68,600]

Every time someone at the club has to answer inane, repetitive letters, that's time they could be spending doing other work. And there would've been hundreds and hundreds of these to answer after Thursday night.

As far as I'm concerned, the more pre-prepared responses they have, the better

Absolutely.

As someone who somehow ends up dealing with customer feedback at work, I can tell you that it is the worst most irritating thing you can do and often leaves me in a complete and utter state of rage. If I didn't have a pre-prepared format to answer the hundreds of inane, ridiculous and mostly wastefully idiotic feedback, I'd have jumped straight out the window and into the Yarra river a long time ago.

In short, stop wasting the time and sanity of MFC employees. You aren't telling them anything they don't already know and frankly, they don't care about your opinion.

[daisycutter 29,429]

Absolutely.

As someone who somehow ends up dealing with customer feedback at work, I can tell you that it is the worst most irritating thing you can do and often leaves me in a complete and utter state of rage. If I didn't have a pre-prepared format to answer the hundreds of inane, ridiculous and mostly wastefully idiotic feedback, I'd have jumped straight out the window and into the Yarra river a long time ago.

In short, stop wasting the time and sanity of MFC employees. You aren't telling them anything they don't already know and frankly, they don't care about your opinion.

Sounds like work would be a lot more fun without customers, eh?

[Sir Why You Little 36,735]

Absolutely.

As someone who somehow ends up dealing with customer feedback at work, I can tell you that it is the worst most irritating thing you can do and often leaves me in a complete and utter state of rage. If I didn't have a pre-prepared format to answer the hundreds of inane, ridiculous and mostly wastefully idiotic feedback, I'd have jumped straight out the window and into the Yarra river a long time ago.

In short, stop wasting the time and sanity of MFC employees. You aren't telling them anything they don't already know and frankly, they don't care about your opinion.

A well written standard reply is fine, as long as it is well written. Last Thursday was completely unacceptable. So member and club do need to converse.

I hope all the emails were read to some degree, for all the Garbage sent a percentage would have been excellent, a club can always learn.

[Nasher 33,607]

A well written standard reply is fine, as long as it is well written. Last Thursday was completely unacceptable. So member and club do need to converse.

I hope all the emails were read to some degree, for all the Garbage sent a percentage would have been excellent, a club can always learn.

And the club and member are conversing. The club is putting forward its position on the matter as it is requested. But this issue isn't personal. The club hasn't wronged you personally - it might feel like it to you (you the letter writer, not you WYL), but that's because of your own inflated sense of self-importance you're an emotional footy fan.

The issue isn't personal, so don't expect a personal response.

[Rogue 585]

It is becoming clear to me that he has lost the players faith and confidence. I hope he and the players turn it around because we should be playing finals this year.

Why should we be in front of more than half the other teams?

A disgrace that the club is not writing individualised and personal emails to all supporters that write in. I understand we have limited resources, so why are we wasting time with all these extra developmental coaches, and modern sports science techniques when there should be full-time staff employed to write to supporters to comfort and assure them that everything will be alright.

Good post.

Don't kid yourself Mate, if this club has any balls they will read every email and listen to every phone call. It was the supporters who put the hand in the pocket and paid off our debt.

The Club needs every supporter it has and more.

I don't want my Club wasting its money personally responding to every supporter who gets so emotional about a poor match they a) feel the need to rant at the club (perhaps adding their enlightened suggestions as to football tactics) and B) require validation in the form of a lengthy personal response.

[Sir Why You Little 36,735]

I don't want my Club wasting its money personally responding to every supporter who gets so emotional about a poor match they a) feel the need to rant at the club (perhaps adding their enlightened suggestions as to football tactics) and B) require validation in the form of a lengthy personal response.

I have never said that a personal letter should be sent to every irate supporter, a well written standardized letter is fine, but i do expect the letters, emails and phone calls to be listened to an read. Some more than others of course!!

But i would certainly hope that they are not shredded or deleted without a read. The Club does owe the supporters that.