So I just tried to book my tickets and after waiting in the queue and finalising payment, Ticketek decided to boot me out with a gateway timeout…. I’ve no idea if I secured my tickets. Anyone else have the same problem?

Now looks like the site is down…..😩

Ironic surprised emoji required.

ticketek being all round useless? never.

I had the same Ticketek timeout problem upon payment however I persisted trying to pay over and over for another 5 minutes when I received an email confirmation of the tickets and the payment hit my credit card.

My other issue was that the link from the club's Gather Round email routed you into the queue for the Melbourne v Essendon game only whereas I wanted to get one of the 3 game multi passes (was unable to change this after getting through the long, long wait queue) so now I'll have to try my luck with the general admin sale tomorrow to "gather" tickets for those other matches.

  On 10/12/2024 at 00:32, Phil C said:

So I just tried to book my tickets and after waiting in the queue and finalising payment, Ticketek decided to boot me out with a gateway timeout…. I’ve no idea if I secured my tickets. Anyone else have the same problem?

I had exactly the same experience after sitting in the queue on my computer. When I went back in, and put in my barcodes again, the no cost option that I'd initially selected was no longer available. That meant either that I'd been successful, or that the relatively small number of free tickets had all gone while I'd been faffing about trying to work out what had happened. Some bad words were said about Ticketek. Then I had the bright idea of checking the Ticketek app on my phone. Eureka! Tickets there! I've still got bad words about Ticketek, not for the first time, but at least this time I have the tickets. 

It looks like I have my tickets in the end. Looking at other football forums it seems most people have had issues. Hope fellow Demonlanders have secured their tickets!

I got timed out the first time when I was up to my Visa card security code… swearing could be heard a block and a half away! I was then placed at 30500 in the queue to re-select. Four hours later I finally secured two tickets. Ticketek (and club) system ridiculously complex.

Edited December 10, 2024Dec 10 by waynewussell

I absolutely despise ticketek

My wife had the same gateway timeout issues but tickets were secured for the family despite the issues.

It’s never easy with this mob (Ticketek)!

No issues for me aside from the 90 minute wait.

It was a nightmare for Mrs DOF and me.  33,000 ahead of us when we logged in, and when we eventually reached the head of the queue and tried to pay for the tickets, a message came up rejecting our credit card details.  We checked and verified the details and repeated the process three more times, all with the same result.  We were close to giving up in frustration, when an email arrived confirming that we had successfully purchased our tickets.  Presumably some sort of system glitch had given us a false message.
I suppose that all’s well that ends well, but that’s two hours of our lives that we won’t get back!
 

What can I say? Ticketek works about as well as a potato.