Saving long term members.

[ex52k2 238]

After having problems with TICKETEC for rd1 and todays article by Nth Melb official on members embrassing technogly for games admissions.  How do we as a club enable long time members get into games if they dont own a smart phone or computer. As a club we owe it to members who have paid for decades, supporting the club through thick and mainly thin to watch their DEES.

Please dont label these fellow members, Luddites or tell them to pay many hundreds of dollars for a smart phone.  They cant phone the club as the club is just overloaded with calls and you cant get through. If they cant get to the games they will just cease being members and we need everybody on board.

HOW DO WE HELP THESE MELBOURNE SUPPORTERS.   

[Little Goffy 14,494]

Really good point.  Perhaps some kind of club-run or volunteer service to help with pre-booking and then collecting physical tickets or anything else that is needed on the day from the membership booth or a merchandising stand.

Definitely one of those cases where new technology rapidly went from being 'the better option' to being 'the only option, and damn the rest of you'.

[hardtack 10,524]

The club and its members have only been relying on this 'new' technology for the past season and a bit due to the extraordinary circumstances we all find ourselves in with the pandemic. 

I'm not sure who these members are that have no access to mobile or home PC type technology, or how many of them actually exist, but hopefully they would, for the most part, have technologically capable connections (family, carers or other) who could help them obtain seating at games and help them maintain their memberships.

We interstate members still keep our memberships going, despite often going years on the trot with the Dees not having games in our cities (I'm in Sydney), so attendance should not be the determining factor; it's all about love for the club.

 

[Lil_red_fire_engine 11,128]

The club should offer a digital concierge that the non tech savvy member can coordinate with via phoning the club and then meet at gate 3. The club could secure their ticket and preload onto a digital device that they use to get them through a special members queue for this purpose. The club would then provide a physical pass that advises their seat allocation once inside the ground so they can get into the relevant bay. It’s not perfect and does not solve those that want to buy some inside for cash purpose but would solve the getting people in. I see plenty of older potentially low tech folk at the footy together or on their own and we need to ensure we provide the relevant support. 

Edited April 2, 2021 by big_red_fire_engine

[Diamond_Jim 12,555]

4 minutes ago, big_red_fire_engine said:

The club should offer a digital concierge that the non tech savvy member can coordinate with via phone and then meet at gate 3. The club could secure their ticket and preload onto a digital device that they use to get them through a special members queue for this purpose. The club would then provide a physical pass that advises their seat allocation once inside the ground so they can get into the relevant bay. It’s not perfect and does not solve those that want to buy some inside for cash purpose but would solve the getting people in. I see plenty of older potentially low tech folk at the footy together or on their own and we need to ensure we provide the relevant support. 

Interesting...

Singapore has a token system for covid registration for those people who do not wish to use a mobile phone app.

I'm at a loss anyway as to why you can't print the ticket and use that for entry as in the past. (Could it be that the ticket coy needs to pay a royalty for that process.)

Then you just use a paper reg system in place of the covid app if needed

Edited April 2, 2021 by Diamond_Jim

[hardtack 10,524]

7 minutes ago, big_red_fire_engine said:

The club should offer a digital concierge that the non tech savvy member can coordinate with via phoning the club and then meet at gate 3.

All good, except for the fact that a major concern in the original post was that "They cant phone the club as the club is just overloaded with calls and you cant get through."

[In Harmes Way 7,741]

FYI only - for the Saints game at Marvel I printed off the QR codesfrom my computer and got into the venue with paper tickets

[old dee 23,782]

Interesting that everything I see connected to the Virus is a shambles. Yesterday my daughter and family came back from the Gold Coast, they had been to Byron Bay the day before the guy who tested positive, that  they made them a orange return applicant. First thing at melb Airport there were checkers there to make sure people did the right thing. There were 3 and I guy directing traffic. He just kept say move through move through. The result most people just walked through with no check. My Daughter did the right thing and went to Sunshine hospital to be tested. Her and one daughter in one room and husband and another daughter in a different room. The nurse is her room is telling she is from a green are and doesn’t need to take a test and in the other he is being told you came from a red area and need to quarantine for 14 days. Neither nurse had heard of Byron Bay or had the slightest idea were it was. After an absence of ten minutes both returned to be told “ Oh you are correct”. Tests taken and all negative. And they wonder why we worry about Covid.

Back to the problem, I Am in  my 70’s and I have lots of friends who barely understand mobile phones. They can make a call and a sms but that is it. I truely don’t know how they survive in this 2021 world. On a percentage of membership basis we would  have one of the highest number of older members. I think that the MFC has to increase their worker numbers as the current staff cannot cope. I know that is extra cost but it is vital that members feel they are needed. The fastest way to turn off people is for them to feel ignored. 

[Mr Steve 3,820]

52 minutes ago, In Harmes Way said:

FYI only - for the Saints game at Marvel I printed off the QR codesfrom my computer and got into the venue with paper tickets

That has now changed you can still print your ticket but you also need to scan your phone. IE scan the ticket and then scan your phone.

Edited April 2, 2021 by Mr Steve

[old dee 23,782]

12 minutes ago, Mr Steve said:

That has now changed you can still print your ticket but you also need to scan your phone. IE scan the ticket and then scan your phone.

Why both?

[Mr Steve 3,820]

15 minutes ago, old dee said:

Why both?

The ticket gets you into the ground the Phone Scan tells someone that it's you. It's crazy but that's the rule they are going with. Started after the first round. 

Edited April 2, 2021 by Mr Steve