Need help!!! about reserved seat this weekend

[Gorgoroth 12,369]

I have purchased reserve seat tix for this weekend, got the email, but cannot print them or download them!!!!!

this is from the email

3. Under the header 'Manage My Memberships' select Print ( I do this)

4. Select the single match to be printed by ticking the box and select print ( there is no box!!!!!!)

Any one else had a problem with this?

[Pates 9,541]

Usually when i've pre-booked tickets at ES it comes as a PDF attachment in the email. Not sure what's going on with yours.

[Gorgoroth 12,369]

This is the email I got

Thank you for your reserved seat order for Sunday's game at Etihad Stadium against West Coast. You can now print your ticket for Sunday's game online.

To access this ticket, you need to be able to open PDF files, and have access to a printer.

This ticket will replace your membership card for the day. You will scan your ticket to enter the ground instead of your membership card.

To download your ticket:

1. Click here to print your ticket

2. Log into MyClub Account using your Account ID *******+ and password ******

3. Under the header 'Manage My Memberships' select Print

4. Select the single match to be printed by ticking the box and select print

5. Select OK on the pop up box that appears

6. At Product Options/STEP 1 select the radio button to 'Print Your Products'. You will automatically be taken to the next screen

7. Select 'Download Now'

8. A PDF file of the ticket should download and open on the screen automatically. A barcode has been generated and the ticket is now active. If it does not appear, select the click here link on the next page

9. Once the ticket downloads, you need to print it (or save the file to local network to email to another PC with a printer). The barcode allows one entry only. If the PDF is printed more than once, only the first scan will allow entry.

10. If there is an issue with the first print attempt, you can go through the process from start to finish to reprint the ticket. The only difference in the process is that you will be asked for a reprint reason. If the ticket is reprinted, the original barcode issued will be made inactive and will not allow entry to the match. Only the new barcode will now allow a single entry.

[Pates 9,541]

The only suggestion I can make, without being able to look at the screen, is to try it in a different browser/computer. Sometimes certain coding stuffs up with various browsers of types of computer (I have a mac and it's happened a few times).

Sorry mate.

[Gorgoroth 12,369]

Yeah thanks Pates.

Have tried on my PC, my wifes MAC, with explorer, chrome and firefox.........

[the real deelirium 8]

I have however contacted Ticketmaster . They said there is nothing they can do now , but they have been having problems with email tickets. Their advice was to check tomorrow morning to see if the problem has been fixed over night. If not , they said to go to the ticket box tomorrow with ID etc , and your tickets will be available to you there.

Hope that helps.

Edited August 13, 2011 by the real deelirium

[Gorgoroth 12,369]

I have however contacted Ticketmaster . They said there is nothing they can do now , but they have been having problems with email tickets. Their advice was to check tomorrow morning to see if the problem has been fixed over night. If not , they said to go to the ticket box tomorrow with ID etc , and your tickets will be available to you there.

Hope that helps.

Cheers mate, I too called them and got the same response.