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Reserved seats not linked to email

Paul61
in Melbourne Demons

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Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

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    6 minutes ago, Paul61 said:

    Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

    Have you tried calling the club or membership line? I know people have had issues with ticketing in the past and have had trouble getting through.

    Hopefully someone here can steer you in the right direction.

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    Dear Paul61

    You have to download the MFC app onto your phone.

    Then select More at the bottom of the screen.

    Then select Mobile Membership (first option) which allows you to login to Ticketmaster which manages MFC memberships and seats.

    Then you will find the 'ticket' to allow entry, which is just the virtual version of your plastic card membership card that you would normally scan at the gate.

    The virtual ticket can be saved to your virtual phone wallet and will link to your allocated reserved seat.

    It is much better than the system to date and you will be able to catch up with people you sit near and haven't seen since August 2019.

    best wishes

    bill

     

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    This happened to my brother and we had to call the club (1300 DEMONS) and give them an email address to put to the reserved seat.

    Took them about 3 minutes on the phone to sort it out about 2 hours to appear in the app once we logged out and logged back in. 

     

     

    EDIT: Follow billyboys instructions above and if the tickets don't appear in the app, do my instructions
    If you haven't created a demons account before, use the email you get correspondence from the club to, as that is most likely the account they will have on file for your membership

    Edited by FritschyBusiness
    additional info

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    23 hours ago, Paul61 said:

    Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

    does your son have a reserved seat ticket?

    if so he needs to instal the mfc app on his phone and ticket can be downloaded direct to app

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    16 minutes ago, Demonland said:

    Can anybody answer this one from a friend?

    How do you download the mobile ticket for someone with multiple memberships. The adult membership is shown but the kids ones aren’t? 

    Not sure if this helps Andy, when I log in it just shows my membership only, after I click on my name the rest of the memberships linked to my account show up. If your friend clicks the name and they don’t appear that might be another problem all together.

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    If i click on/select the primary person on the app, the other people attached to my ticket and phone number appear in a list below. The down side is,  I can't  find where I can  print them out to save time at the turnstile/entry into the ground. So I will have to fiddle with my phone to get multiple bar codes for the kids on my ticket. Seemingly, I also have to load Google Pay to get the barcodes on the phone. I'm not overly happy with the new process....

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    17 hours ago, Demonland said:

    Can anybody answer this one from a friend?

    How do you download the mobile ticket for someone with multiple memberships. The adult membership is shown but the kids ones aren’t? 

    In order for all tickets to appear in the same app on the screen, they must have the same email ( and Log in) address.  And that email address must be the same as their Melbourne FC membership details.  

    Unfortunately you can change neither online, and have to contact the membership department.  It is quicker to email them, rather than waiting on the phone. 

    I spent an hour waiting  to speak to someone last week to find out about the email discrepency problem, but an email outlining the solution desired was responded to within a very short period of time. 

     

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    If anyone gets multiple tickets on their own account you can just take a screenshot of one and shoot it across to your family members. You can also text any ticket that is in your wallet to someone else. 

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    Anyone know why the barcode wouldn't be showing up - have logged in, the right seat is displayed, but I can't access the barcode. Any help much appreciated!

     

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    3 minutes ago, Yze_13 said:

    Anyone know why the barcode wouldn't be showing up - have logged in, the right seat is displayed, but I can't access the barcode. Any help much appreciated!

     

    Tap on the game when you see it in the app. Once you tap on it it should bring up the ticket. 
    Then add to wallet. 
     

    Don’t click on view barcode or ticket details. It’s confusing but that won’t show you the ticket. 

    Edited by Jaded

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    5 minutes ago, Jaded said:

    Tap on the game when you see it in the app. Once you tap on it it should bring up the ticket. 
    Then add to wallet. 
     

    Don’t click on view barcode or ticket details. It’s confusing but that won’t show you the ticket. 

    Doesn't work unfortunately - the ticket doesn't come up - only "Ticket details" but no bar code...

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    7 minutes ago, Yze_13 said:

    Doesn't work unfortunately - the ticket doesn't come up - only "Ticket details" but no bar code...

    as a last resort, the mfc kiosk is supposed to be there outside ground. they may be able to help you

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