It would be beneficial to the Club if the marketing department read about the concerns expressed by members on Demonland.

On 1/6/2021 at 9:05 PM, Redbeard said:

They're all for the men's team, there's no junior memberships for the AFLW team

Yeah, I've always found that strange. For comparison, this year, 12 of the 14 AFLW teams have a junior membership. Most other clubs also offer a few tiers of adult membership for AFLW, whereas MFC only offer one priced at $99 (among the most expensive). Personally, I'm happy to pay to the support the girls and don't care much about merchandise or whatever in return, but our options are really lacking in this compared to other clubs.

On 1/5/2021 at 3:09 PM, Redbeard said:

I received a scarf before Christmas, that's it, just a scarf. No membership letter, no membership card with the personalised player I'd chosen, no lanyard, no stickers, no fridge magnet with the draw on it. Just a single scarf. Rang the club and they had no explanation.

So after 5 weeks since I called and said that I only got the scarf and not the personalised membership card I'd paid for I received my replacement pack.

This time I got another scarf AND a lanyard. That's all, still no membership card

10 minutes ago, Redbeard said:

So after 5 weeks since I called and said that I only got the scarf and not the personalised membership card I'd paid for I received my replacement pack.

This time I got another scarf AND a lanyard. That's all, still no membership card

did you signup for digital membership, actually or accidentally? 

5 hours ago, daisycutter said:

did you signup for digital membership, actually or accidentally? 

Nope, specifically paid to choose the player on my membership card

On 1/5/2021 at 3:38 PM, Fanatique Demon said:

I paid for my overseas membership in October and soon after received the confirmation e-mail.  However - like every other year - I am locked out of the watchafl app. I have written to them to restore access, but haven’t had a response yet. 

Hi Fanatique :)   I'm hoping you or some kind Demonlander will advise how to get my watchafl working this year please?  The club are useless so far.

I renewed international membership March 7 and finally got my voucher code 7 hours ago (after only sending 3 emails, waiting an hour on hold to get no-one, missing the dogs game etc. etc.).

Some options say the voucher isn't valid, another says it's already used, but still no watchafl for yours truly. 
I'm normally decent with websites, but this MFC one is full of catch 22's and inadequate navigational options, at least regarding this.

Thanks very much  

 

 

Hey Rob. I’m no expert, but hope I can help.

You’ll need the voucher  code, for sure.

Have you tried clearing your cache? If, after that, it still doesn’t work, try using a different browser or a different device. 
Good luck.

23 hours ago, Fanatique Demon said:

Hey Rob. I’m no expert, but hope I can help.

You’ll need the voucher  code, for sure.

Have you tried clearing your cache? If, after that, it still doesn’t work, try using a different browser or a different device. 
Good luck.

Yes I tried everything a hundred ways and times without success thanks very much Fanatique. Stayed up till 6am trying. 
Got up the next day, did it again and it worked!?!?!?    Wheee. 
Piece of cake!  Only took hours and 11 days, 3 emails and phone calls for MFC to send the voucher code too. ?  

12 minutes ago, Rob Mac...... said:

Yes I tried everything a hundred ways and times without success thanks very much Fanatique. Stayed up till 6am trying. 
Got up the next day, did it again and it worked!?!?!?    Wheee. 
Piece of cake!  Only took hours and 11 days, 3 emails and phone calls for MFC to send the voucher code too. ?  

Glad you have it sorted in time for tomorrow’s game. It will be at 3:45 am for me. I’ll avoid all news until I watch it, starting around 8:00am

30 minutes ago, Fanatique Demon said:

Glad you have it sorted in time for tomorrow’s game. It will be at 3:45 am for me. I’ll avoid all news until I watch it, starting around 8:00am

Thanks. Hope you enjoy it and we win.  It's at 7.45pm here. 

On 1/5/2021 at 3:09 PM, Redbeard said:

I received a scarf before Christmas, that's it, just a scarf. No membership letter, no membership card with the personalised player I'd chosen, no lanyard, no stickers, no fridge magnet with the draw on it. Just a single scarf. Rang the club and they had no explanation.

On 2/6/2021 at 5:00 PM, Redbeard said:

So after 5 weeks since I called and said that I only got the scarf and not the personalised membership card I'd paid for I received my replacement pack.

This time I got another scarf AND a lanyard. That's all, still no membership card

 

UPDATE. It's taken almost 4 months. Countless unanswered calls, half a dozen callback requests that never came through, emails, tweets, pm's via Facebook, Instagram and Twitter and I finally received my membership card with the player I paid for on it. Crikey what a ride!

1 hour ago, Redbeard said:

On 2/6/2021 at 5:00 PM, Redbeard said:

So after 5 weeks since I called and said that I only got the scarf and not the personalised membership card I'd paid for I received my replacement pack.

This time I got another scarf AND a lanyard. That's all, still no membership card

 

UPDATE. It's taken almost 4 months. Countless unanswered calls, half a dozen callback requests that never came through, emails, tweets, pm's via Facebook, Instagram and Twitter and I finally received my membership card with the player I paid for on it. Crikey what a ride!

Will you order it again? 

3 minutes ago, old dee said:

Will you order it again? 

Probably. With us winning games now I  need something else to be disappointed about

4 minutes ago, Redbeard said:

Probably. With us winning games now I  need something else to be disappointed about

Interesting based on my experiences over the last 20 years with numerous sporting and other companies I find most over promise and under deliver. I take the basic service in the knowledge that most of the time this works. The more items outside the normal the less chance you have of receiving what you want. The service is usually handled by an outside contractor who are “ all care and no responsibility”  Good luck in the future Red.