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Is anyone else finding Ticketek very slow in making refunds, received an acknowledgement email about 6 weeks ago but still no money ?

 
  On 17/05/2020 at 00:30, loges said:

Is anyone else finding Ticketek very slow in making refunds, received an acknowledgement email about 6 weeks ago but still no money ?

Does anyone work there anymore?

 

I wonder how much of Ticketek's operations are in 3-shift hot-desk call centres with shared phones/headsets?

Completely impossible to operate at the moment, never mind whether particular business units are based in Philippines on India.

The early refund for the overseas guests might have been possible because there were specific laws insisting on 'no travel', while many other booking types may be in a legal and policy grey area for refunds vs credit vs get stuffed.

Plus, Ticketek have always been prone to bursts of shoddiness.

Don't lose your booking number and receipts!

  On 17/05/2020 at 03:04, Little Goffy said:

I wonder how much of Ticketek's operations are in 3-shift hot-desk call centres with shared phones/headsets?

Completely impossible to operate at the moment, never mind whether particular business units are based in Philippines on India.

The early refund for the overseas guests might have been possible because there were specific laws insisting on 'no travel', while many other booking types may be in a legal and policy grey area for refunds vs credit vs get stuffed.

Plus, Ticketek have always been prone to bursts of shoddiness.

Don't lose your booking number and receipts!

Ticketek had no idea who I purchased the tickets for or why. Once the round was postponed they refunded my tickets without me even asking.


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  On 17/05/2020 at 03:04, Little Goffy said:

I wonder how much of Ticketek's operations are in 3-shift hot-desk call centres with shared phones/headsets?

Completely impossible to operate at the moment, never mind whether particular business units are based in Philippines on India.

The early refund for the overseas guests might have been possible because there were specific laws insisting on 'no travel', while many other booking types may be in a legal and policy grey area for refunds vs credit vs get stuffed.

Plus, Ticketek have always been prone to bursts of shoddiness.

Don't lose your booking number and receipts!

I have kepi all the tickets etc. and have sent them another pointed email asking what is the delay

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