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What is wrong with Kayo?

Ollie fan
in Melbourne Demons

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56 minutes ago, Madz said:

What platform are you watching on?

What kind of internet do you have?

I can’t answer either of these questions. I’m a dinosaur when it comes to this sort of thing. I just turn things on and they work. Except for Kayo

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    Platform is Chromecast, you mentioned. Shouldn’t be an issue. Likely you have slow or congested net pushing your feed back and back.

    Change the quality to SD only and click jump to live (little square live button at the bottom). If that doesn’t work, it could be a very specific bug with the setup you have - try opening up Kayo website on laptop/phone/pc, and test if it’s delayed there also.

    You may potentially need another way to watch it, there are many ways/apps to get it on TV without spending money that you might already have (kids Xbox/PS, hdmi from laptop etc.)

    Sounds like you attend every game so it’s probably not a massive issue for you unless you watch other games too.

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    Very strange problem GW. As others have said the delay should be around 30 seconds

    I can for example listen to the cricket on the radio and if there's a good shot or a wicket have time to look up and see the bowler starting his run up.

    Years ago when kayo used to buffer due to my old internet one might be 5 minutes behind by the end of a game but 15 mins is weird.

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    2 hours ago, Ghostwriter said:

    I can’t answer either of these questions. I’m a dinosaur when it comes to this sort of thing. I just turn things on and they work. Except for Kayo

    i think you have probably blundered into a time warp and are now a time traveller

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    1 hour ago, Madz said:

    Platform is Chromecast, you mentioned. Shouldn’t be an issue. Likely you have slow or congested net pushing your feed back and back.

    Change the quality to SD only and click jump to live (little square live button at the bottom). If that doesn’t work, it could be a very specific bug with the setup you have - try opening up Kayo website on laptop/phone/pc, and test if it’s delayed there also.

    You may potentially need another way to watch it, there are many ways/apps to get it on TV without spending money that you might already have (kids Xbox/PS, hdmi from laptop etc.)

    Sounds like you attend every game so it’s probably not a massive issue for you unless you watch other games too.

    I do watch other games but the delay is okay because I’m not so invested in them. I just turn off notifications on my phone so there’s no spoilers. But this is different… this is our game and the only way to avoid spoilers is to tum my phone off completely.

    Thank you for the suggestions. I will try each one.

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    29 minutes ago, Diamond_Jim said:

    Very strange problem GW. As others have said the delay should be around 30 seconds

    I can for example listen to the cricket on the radio and if there's a good shot or a wicket have time to look up and see the bowler starting his run up.

    Years ago when kayo used to buffer due to my old internet one might be 5 minutes behind by the end of a game but 15 mins is weird.

    I’ve got three friends who have the same length delay. One of them is Mrs Fritta. She contacted Kayo and all they did was to tell her how to go about unsubscribing. How’s that for customer service, huh 🙄

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    Thanks so much all. I never knew there was the jump to live option. And now it’s working perfectly.

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