Club Communication is Poor

[poita 3,902]

I've had reason to call them several times in the past six months and, whilst I feel the people taking the call are doing their best, there is something seriously wrong with the process at present.

I signed my son up for the first time this year (well before the start of the season) and they really had no idea where his membership pack was, whether it had been sent or whose responsibility it was. Eventually they gave him a free pass for the first game when his membership didn't arrive in time, but nobody is taking responsibility for these problems.

Outsourcing the production and distribution to companies who provide sub-standard products and poor communication with no accountability reflects badly on the club. Hopefully they bring some of this back in-house next year. 

 

[Smokey 4,389]

3 hours ago, Moonshadow said:

I'm not the one making ridiculous comments.

You make a broad, sweeping statement based upon your experience as a teenager and call it 'an opinion'? I call it bull [censored]

Be that as it may, requesting I back up my ridiculous statements with stats that couldn't possibly exist is equally ridiculous.

And I honestly believe what I said. I find when I lose my patience with the Telstra call center it often takes me far longer to get the outcome I need. When working in customer service in the past, I was always far more likely to go above and beyond for people who weren't quick to get frustrated when something wasn't going their way. It's a really logical correlation if you stop and think about it. 

Not saying this is the case here with certainty, simply sharing the thought. There's no need to get offended.

[Gipsy Danger 1,067]

On 4/15/2019 at 8:57 PM, Deestroy All said:

I’ve been relentlessly crank calling them over the first 3 rounds, probably why no one can get through. 

Same!

i call up every day asking to discuss training and selection with Simon Goodwin and they never put me through to him! Its like they don’t want to talk to the members.