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Membership Renewal emails from the club...

hardtack

By hardtack
in Melbourne Demons

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58er Trident

58er   6,454

Posted
Posted
On 11/6/2020 at 1:30 PM, Superunknown said:

Bit puzzled that scarves on armchair are now a paid extra.

In NNSW so zero chance of my one GA game, especially if it can't be switched from the G to Metricon or Gabba...

Sydney game fir you GWS or a swans!

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Demonland
Demonland

I also received 2 emails per membership for my family. I just assumed that it was an error but now you've got me worried that they will automatically debit twice. I also don't recall going on the

Lucifers Hero
Lucifers Hero

Firstly, that is quite different to my experience.  Two weeks ago, I sent the club an email to remove my automatic renewal payments (2 Redleg memberships).  I received the standard 'thank you, we will

Wiseblood
Wiseblood

I get five memberships and they auto renew each year.  I've sometimes got two emails for each of those memberships around renewal time and I've never been debited twice. Happy to see the club is

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58er Trident

58er   6,454

Posted
Posted
On 9/18/2020 at 3:56 PM, poita said:

Clearly there is a fair portion of the membership base that is pretty unhappy with this situation. Will the club bother responding at some point? Other than fluff pieces, communication with members has been pretty ordinary this year, although I get that staffing has been reduced.

It is one thing to donate the value of a standard membership to the club. It is entirely another to fork out additional money for reserved seats, grand final guarantees and other add-ons that have provided zero value during the year. If these aren't delivered, then they should carry forward to future years at no cost. 

 

Agsin Poita another shot st theClub!

Saying the Club have been pretty ordinary this year. On all occasions any email or snail mail re membership has had the sentence if any member had a problem or wish to discuss any membership changes just to give Club   a call or email!

Thst clearly puts it ALL back on the supporters court!

Yes I agree they some carrot fir 2021 dhoild be given snd as a result it appears that the GFGuarantee is bring carried over.  I was not aware of this snd tjink

my first payment for 2021 had gone through inc the GFGuarantee.

Not majorly worried but will prob give membership a call to confirm this is ok to charge In 2021 fees.

BTW have always found Mrmbership Drpt great and very obliging in the past few seasons.

BDA Legend

BDA   22,755

Posted
Posted (edited)

I’ve had some communications with Tracey in membership. I’ve found her courteous and prompt (responds within 2-3 days) even though I know the membership team are very short staffed.

Covid has had a huge impact on clubs. I think we all need to show a little patience for the time being.

Edited by Better days ahead
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