It's been quite painless for me and I've been getting infinitely better seating than my regular seats but I do understand that it might be difficult for others who are not as savvy whether it be the tech variety or just in understanding how it works generally.
I purchase tickets for family members and it has been seemless. I guarantee that if any of the people I am purchasing tickets for were to attempt it we would be watching the game at the junction oval if at all.