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Member Services at the MFC

Deemania since 56
in General Discussion

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It seems as though the MFC is no longer wishing to be contacted  by members - or return requests to call - but instead, have created virtual firewalls of non-communicative pathways and do not answer the phones within the stated working hours, any day of the week. This is quite intolerable for those who are living outside Melbourne itself.

The new Mobile Ticketing for Members is a sham, as well. It fails across its pathways of engagement, meeting dead-ends constructed to avoid Member requests or queries.

Has anyone else had this difficulty - I ask because this is the first time that I have been 'brick-walled'  by any 'automated' digital platform - it would be interesting to see when (and if) the processes are ameliorated and refined as the benefits of Membership of the MFC are waning rapidly?

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