Well it has been a strain and a huge disappointment in trying to join up 3 junior members, 2 of them new.
At the start of the year I rang and after an hour or so had them all paid and signed up - so I thought. 3 weeks later only one membership pack arrived.
Another long wait to speak to someone (maybe put on more phone people?) and yes, there were 3 accounts for the kids but two had no dollars in them for some reason. So I paid for two more and asked that they be sent express post. (This did not happen.)
One month later 2 membership packs have arrived but both have the same name on them so one child misses out. I'm furious and surprised at just how [censored] this admin is. Trying to lodge a complaint on the Melbourne website is just not worth the effort. Believe me, I looked into doing so. For example, just to get started you have a mandatory field as follows :
Are you diagnosed with a life-threatening medical condition, or someone in your care or household has been diagnosed with one? *
I dread having to call the footy department tomorrow to get things changed somehow before the end of this season and believe me when I say I won't put myself through this frustration again next year Or the year after or the year after and so on. That'll be 3 less members.