Reserved seats not linked to email

[Paul61 0]

Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

[Demonland 64,414]

6 minutes ago, Paul61 said:

Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

Have you tried calling the club or membership line? I know people have had issues with ticketing in the past and have had trouble getting through.

Hopefully someone here can steer you in the right direction.

[BillyBoy 71]

Dear Paul61

You have to download the MFC app onto your phone.

Then select More at the bottom of the screen.

Then select Mobile Membership (first option) which allows you to login to Ticketmaster which manages MFC memberships and seats.

Then you will find the 'ticket' to allow entry, which is just the virtual version of your plastic card membership card that you would normally scan at the gate.

The virtual ticket can be saved to your virtual phone wallet and will link to your allocated reserved seat.

It is much better than the system to date and you will be able to catch up with people you sit near and haven't seen since August 2019.

best wishes

bill

 

[FritschyBusiness 1,455]

This happened to my brother and we had to call the club (1300 DEMONS) and give them an email address to put to the reserved seat.

Took them about 3 minutes on the phone to sort it out about 2 hours to appear in the app once we logged out and logged back in. 

 

 

EDIT: Follow billyboys instructions above and if the tickets don't appear in the app, do my instructions
If you haven't created a demons account before, use the email you get correspondence from the club to, as that is most likely the account they will have on file for your membership

Edited May 14, 2021 by FritschyBusiness
additional info

[Demonland 64,414]

Here is the link from the Dees website about using the MFC App for your reserved seats. 

https://www.melbournefc.com.au/member-ticketing/mobile-membership?spMailingID=6903359&spUserID=Mjg4NTYxMjUwNDI5S0&spJobID=1260354051&spReportId=MTI2MDM1NDA1MQS2 

[YesitwasaWin4theAges 5,789]

Fair to say if you don't have a mobile phone your absolutely screwed.

[george_on_the_outer 6,944]

Your membership email has to be the same as the Demons APP login, or the tickets will not be posted to the app to access.

[Demonland 64,414]

Can anybody answer this one from a friend?

How do you download the mobile ticket for someone with multiple memberships. The adult membership is shown but the kids ones aren’t? 

[daisycutter 28,457]

23 hours ago, Paul61 said:

Does anyone know how to link your membership card to an MFC account? My son and I are members, up to now we put the two barcodes in ticketed and got tickets at least in same section. Now with reserved seats available again, barcode doesn’t work in ticketed, my ticket is fine in MFC but his not visible as never had mail from club. Any suggestions or somewhere at ground to resolve?

does your son have a reserved seat ticket?

if so he needs to instal the mfc app on his phone and ticket can be downloaded direct to app

[Dee Zephyr 17,307]

16 minutes ago, Demonland said:

Can anybody answer this one from a friend?

How do you download the mobile ticket for someone with multiple memberships. The adult membership is shown but the kids ones aren’t? 

Not sure if this helps Andy, when I log in it just shows my membership only, after I click on my name the rest of the memberships linked to my account show up. If your friend clicks the name and they don’t appear that might be another problem all together.

[Melbournepotter 264]

If i click on/select the primary person on the app, the other people attached to my ticket and phone number appear in a list below. The down side is,  I can't  find where I can  print them out to save time at the turnstile/entry into the ground. So I will have to fiddle with my phone to get multiple bar codes for the kids on my ticket. Seemingly, I also have to load Google Pay to get the barcodes on the phone. I'm not overly happy with the new process....

[george_on_the_outer 6,944]

17 hours ago, Demonland said:

Can anybody answer this one from a friend?

How do you download the mobile ticket for someone with multiple memberships. The adult membership is shown but the kids ones aren’t? 

In order for all tickets to appear in the same app on the screen, they must have the same email ( and Log in) address.  And that email address must be the same as their Melbourne FC membership details.  

Unfortunately you can change neither online, and have to contact the membership department.  It is quicker to email them, rather than waiting on the phone. 

I spent an hour waiting  to speak to someone last week to find out about the email discrepency problem, but an email outlining the solution desired was responded to within a very short period of time. 

 

[Jaded No More 57,662]

If anyone gets multiple tickets on their own account you can just take a screenshot of one and shoot it across to your family members. You can also text any ticket that is in your wallet to someone else. 

[Yze_13 259]

Anyone know why the barcode wouldn't be showing up - have logged in, the right seat is displayed, but I can't access the barcode. Any help much appreciated!

 

[Jaded No More 57,662]

3 minutes ago, Yze_13 said:

Anyone know why the barcode wouldn't be showing up - have logged in, the right seat is displayed, but I can't access the barcode. Any help much appreciated!

 

Tap on the game when you see it in the app. Once you tap on it it should bring up the ticket. 
Then add to wallet. 
 

Don’t click on view barcode or ticket details. It’s confusing but that won’t show you the ticket. 

Edited May 16, 2021 by Jaded

[Yze_13 259]

5 minutes ago, Jaded said:

Tap on the game when you see it in the app. Once you tap on it it should bring up the ticket. 
Then add to wallet. 
 

Don’t click on view barcode or ticket details. It’s confusing but that won’t show you the ticket. 

Doesn't work unfortunately - the ticket doesn't come up - only "Ticket details" but no bar code...

[daisycutter 28,457]

7 minutes ago, Yze_13 said:

Doesn't work unfortunately - the ticket doesn't come up - only "Ticket details" but no bar code...

as a last resort, the mfc kiosk is supposed to be there outside ground. they may be able to help you