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Membership packs


demonique
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48 minutes ago, #11-TonyAnderson said:

Got my MCC/MFC pack in NSW - when I returned on New Years Day. I didn't receive a text. No membership card.

Dee Zephyr - I'll take a photo of the scarf tonight and post it here. Very different to previous (red and blue interchanging v's) - 2019 MCC/MFC members will stand out.

Is it red Tony? They have had a habit over the years of giving us Maroon and a couple that looked pink in certain light conditions and even an orange. 

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3 minutes ago, Demonland said:

Some people give them as Christmas presents. For kids that might be upsetting. For adults yeah first world problem. 

True, but you can't trust Australia Post, at that time of the year, to come through for you. 

I got my daughters pack last week and she loved it. Didn't matter when it arrived, she just loved getting it in the mail. 

I'm probably being a little heartless here as I understand some hoping it arrives as an Xmas present would have been let down but if you get a text and Australia Post let you down then it's not on the club. 

I did get an email from the club today regarding the late arrival, so they were aware. 

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18 minutes ago, Wiseblood said:

True, but you can't trust Australia Post, at that time of the year, to come through for you. 

I got my daughters pack last week and she loved it. Didn't matter when it arrived, she just loved getting it in the mail. 

I'm probably being a little heartless here as I understand some hoping it arrives as an Xmas present would have been let down but if you get a text and Australia Post let you down then it's not on the club. 

I did get an email from the club today regarding the late arrival, so they were aware. 

I've received 2 out of 3 memberships, paid for in early October. Both received after Xmas (fortunately not gifts). Nothing from the club - emails, texts on the outstanding third (mine ? ) I've been blaming Aust Post with the Xmas rush, but I don't think that's fair.

As you say, as long as we get them all by R1. 

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Mine came after Xmas, with membership card but missing the 12 mth calendar and the fridge magnet / fixture schedule.

Anyone else missing those items?

I did email the club and got an auto reply about their out of office period, so not concerned for now. 

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6 hours ago, old dee said:

Is it red Tony? They have had a habit over the years of giving us Maroon and a couple that looked pink in certain light conditions and even an orange. 

See Attached images - I'm colour blind OD - everytrhing is Red and Blue to me ?

IMG_0044.JPG

IMG_0045.JPG

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8 hours ago, Demonland said:

Some people give them as Christmas presents. For kids that might be upsetting. For adults yeah first world problem. 

Despite the MFC promises, I still think its a logistical long shot to expect about 30,000 packs to arrive in time for Xmas. Our membership is on the rise and outsourcing is often hand-in-mouth. 

It's a 1st world problem, kids or adults.

 

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19 hours ago, Wiseblood said:

If you get your card prior to Round 1, why does it matter when you get it? 

First world problems. 

It is the lack of communication from the club that is the problem, not the delay.

I have received my card before Christmas every year but this one. Don't send me a text on 19 December saying my pack is with Australia Post and will be received imminently, and then come up with some sh!te about printing issues in the second week of January. It doesn't matter whether it arrives in December or January or on the 22nd of March (although I would like to hang the calendar before then), just let us know what to expect.

I have received no communication from the club since 19 December and have not received my pack. Is it with the printers, with Australia Post, or has it fallen down the back of Gary Pert's desk?

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+1 to Poita.

The lack of communication is not acceptable from a members' based club. I received my package today and received a kid's package before xmas. Still waiting for my wife's package and another kid's package. All memberships were renewed in plenty of time (we are MCC/MFC so renewed before finals). And this after receiving a text on 19 December that they were on the way.

What is further troubling is that the email in the Demonland post above was not received by all members who are on the email distribution list nor was there a follow up text to update us. Even if the office was closed, someone would have been monitoring this site and picked up the complaints and made an executive decision to inform the members.

We always knew that PJ loved us. GP has to earn his stripes. Disappointing but we still love our dees.

 

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4 hours ago, —coach— said:

Received mine late last week sans scarf. Do all members get a scarf or did I forget to tick a box or something?

If you’re a local member you need to collect it on game day. You’ll see on the back of the card there’s usually a little S symbol which the staff at the tents will use to mark off once you’ve collected it. 

I think they’re available for collection for about 5 of the first rounds. 

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5 hours ago, poita said:

It is the lack of communication from the club that is the problem, not the delay.

What communication did you want?

The email comes from Australia Post, not the club.  If Australia Post acknowledge it, but it arrives later than expected, then that's on Australia Post, not the club.  They can't control that.

As someone else mentioned above, we would be sending out an absolute bucket load of memberships, probably more than they have ever done prior to Xmas.  It's only reasonable to expect a few hiccups.  Nothing is perfect.

On the flip side, I reckon they did a ripper job with the kids packs.  Shoelaces, tattoos, mini footy, pillow case... my daughter loved it and she proudly sported her 'Maxy Gawn' and 'Jack Biney' (she is still learning to say 'Viney') tattoos for days.  

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3 hours ago, tiers said:

+1 to Poita.

The lack of communication is not acceptable from a members' based club. I received my package today and received a kid's package before xmas. Still waiting for my wife's package and another kid's package. All memberships were renewed in plenty of time (we are MCC/MFC so renewed before finals). And this after receiving a text on 19 December that they were on the way.

What is further troubling is that the email in the Demonland post above was not received by all members who are on the email distribution list nor was there a follow up text to update us. Even if the office was closed, someone would have been monitoring this site and picked up the complaints and made an executive decision to inform the members.

We always knew that PJ loved us. GP has to earn his stripes. Disappointing but we still love our dees.

 

Ah, right.  So we've already started the 'blame Pert for absolutely everything' stuff?  Dear me.

There is a specific membership team in place who would handle all of this.  If you want someone to blame, then it's on them, not Pert.

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56 minutes ago, Wiseblood said:

Ah, right.  So we've already started the 'blame Pert for absolutely everything' stuff?  Dear me.

There is a specific membership team in place who would handle all of this.  If you want someone to blame, then it's on them, not Pert.

Agree with 99% of what you have said on this subject over the last couple of days Wise. However the buck stops at the top. Let's hope they only promise to delivery to people before Christmas in 2019 who request it. Under promise and over deliver in 2019.

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No blame game. The buck always stops at the top. That's why he earns the big bucks.

Nothing personal but if the response doesn't come from the top then, in a membership based club, it doesn't look right.

Loyalty and devotion should be reciprocated.

 

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Ok, everyone can relax now...I FINALLY GOT MY MEMBERSHIP PACK in the mail today. 

Everything in tact except no TMac picture on my card as requested. Which maybe is a good thing cos last year I had Hunt and he had a shocker. Don’t wanna jinx TMac. 

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